Store Policies & Information

STORE HOURS 

Rural Art & Design operates from Monday through Thursday 10am-4pm CST and observes most holidays. This is important to note when considering production and times and customer service hours as Friday & Saturday do not fall within our business hours.

PRODUCTION/SHIPPING

Most of the items in our store are created here in our studio. In stock apparel and accessories ship within 3-5 business days. Artwork is made to order is 2-3 weeks. Custom orders and group orders are typically 2-3 weeks unless otherwise specified during order creation. Orders processed outside our business hours will be processed on the next business day. Please double check your order production and shipping times BEFORE making your purchase. It is important to note when considering production and shipping times that Friday & Saturday do not fall within our business hours.

If for any reason an item is returned to us undeliverable, we will hold the order for two weeks to provide you time to contact us and make alternative arrangements (i.e, local pick up, update shipping address, etc). We are not responsible for packages being returned undeliverable. Additional shipping charges will be assessed for the second shipment.  We do not process refunds nor credit for undeliverable orders.  


***INTERNATIONAL ORDERS***
As we are unable to estimate various customs fees and taxes for individual countries, you are the buyer are responsible for customs fees, taxes and any additional fees that may apply.