Rural Mercantile’s Frequently Asked Questions

Welcome to Rural Mercantile’s Frequently Asked Questions Page! This handy FAQ provides information about some of the most common inquiries we receive. If your question didn’t make the list, we encourage you to contact us.

What is Rural Mercantile?

Rural Mercantile is a lifestyle brand boutique located in the heart of the Midwest! Our brick-and-mortar storefront is a place where locals and tourists gather to sip coffee and shop for unique clothes, accessories, and home goods.

How did Rural Mercantile start?

Rural Mercantile grew from the idea to create a space where customers could shop items that meet the needs of hardworking folks. As an Army veteran and ambitious mom of two boys, Belinda saw a need for affordable yet stylish, comfortable clothes that could be worn from desk to date night or a late-night bonfire with friends. You can even reflect your personal lifestyle at home with our selection of home decor and goods. In-house graphic tees from our RURAL brand even tell a story, featuring local favorite places, events, and history. The best part is that all of our items, while affordable, are from American small businesses and independent artisans, allowing us to support hardworking families right here at home.

Where do you get your merchandise?

Many of our items are made in-house in our own studio. We also source products from passionate artisans, designers, and other small businesses.

What’s your shipping policy?

We provide free shipping on orders over $50 excluding home decor and footware. For orders less than $50, standard shipping rates apply. 

What if I need my order by a certain date?

While we strive to ship orders as quickly as possible, due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window. See details.

GROUND SHIPPING
Ground Shipping is a flat rate of $7, and orders over $50 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 3-5 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable.

Do you accept returns?

We accept returns for store credit within 14 days from the date the order is received. The item must be in unused condition with the original receipt and the tags still attached. Because of high order volumes and the risk of selling out of products, we’re not able to offer direct exchanges. Learn more about returns here.

Can I cancel or change my order?

Unfortunately, orders cannot be changed, modified, or canceled after checkout.

Can I stack coupon codes?

Only one coupon code per order can be utilized.

Do you offer financing?

You may be able to buy now and pay later through Sezzle (subject to third-party financer approval).

Do you sell wholesale?

We do sell wholesale to qualifying applicants. Learn more here.

How do you keep your prices so low?

You might have noticed that our prices are lower than many boutiques, as well as many corporate retailers. Rest assured that we never sacrifice quality to get these low prices. Our products are affordable, but they’re quality. We believe that loyal customers are the heart and soul of any successful small business. We keep our prices low so you’ll want to come back again and again!

How often do you refresh your inventory?

Weekly! Be sure to check our new arrivals for our most recent offerings, and don’t forget to browse our Markdown Monday sales for the latest deals!